RESERVATIONS POLICY:

Please arrive a minimum of 10 minutes in advance of salon treatments.

Services will begin and end on time as a courtesy to the next guest.

As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

TARDINESS POLICY:

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

CANCELLATION POLICY:

We have reserved time and space especially for you and require 48 hours’ notice for group appointment cancellations/rescheduling and 24 hours notices for all other appointments. If less than the required notice is given, we reserve the right to charge 100% for the full scheduled session.

Thermal smoothing treatments (keratin, cezanne) and color correction services require a 72 hour notice.

If for any reason D&O Salon needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

A credit card may be required to reserve appointments at our discretion.

PRICES POLICY:

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time.

GRATUITY POLICY:

Prices do not include gratuities.

18% gratuity will be assessed for packages, bridal parties, and group parties.

SERVICE REDO:

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to salon for us to redo the service as long you call and schedule the redo within 7 days of the original service date. The redo must be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the service provider is unable to provide the service, an exception may be made and the redo may be scheduled with another service provider.

MONETARY POLICY:

D&O Salon accepts Visa, Master Card, Discover, D&O Salon gift cards, cash and personal checks (existing clients only). We do not accept American Express

A $35 fee will be assessed for returned checks.

REFUND POLICY:

All service sales and gift card sales are final.

Product returns are Final Sale

All hair brush, hair product, and special order sales are final.

CONFIDENTIALITY AND PRIVACY POLICY:

We do believe that every client has the right to privacy and confidentiality.

Client lists and email lists are confidential. We do not share our client lists with outside companies.